Facing challenges such as inconsistent data fields, an outdated platform, and stringent compliance requirements, they turned to STX Next to streamline their processes. Through our collaboration, Granicus significantly enhanced their service delivery.
Granicus had to deal with inconsistent data fields across customized forms, which made it difficult to generate meaningful reports. Their 15-year-old platform had become increasingly complex to manage and was not designed to meet modern compliance standards like GDPR.
Additionally, they needed to ensure secure data storage, accessibility for customers with disabilities, and seamless integration of new functionalities without disrupting ongoing services.
To tackle these challenges, STX Next implemented a tailored digital solution that met Granicus's specific needs. This multi-faceted approach included several key components:
Unified data mapping tool
To address the data inconsistency issue, we developed a mapping tool that enabled real-time data mapping to unified fields in the reporting database, facilitating accurate and actionable reporting.
Modernizing the platform
We overhauled the platform by switching to a Python-based microservices/serverless architecture, enhancing its responsiveness, appearance, and overall functionality while ensuring GDPR compliance.
Redesigning background data processing
Our team developed the Retention Processor to manage consent messages and enforce data retention policies, ensuring compliance with GDPR and offering flexible data management options.
Enhancing user experience & performance
Significant updates were made to workflow management tools, self-service portals, and widgets to improve their functionality and usability. We also integrated Amazon Alexa to simplify form completion through voice search.
Real-time reporting implementation
To replace error-prone nightly data dumps, we designed a real-time reporting solution, which improved reporting accuracy and provided complex, reliable data dashboards.
To tackle these challenges, STX Next implemented a tailored digital solution that met Granicus's specific needs. This multi-faceted approach included several key components:
Unified data
mapping tool
To address the data inconsistency issue, we developed a mapping tool that enabled real-time data mapping to unified fields in the reporting database, facilitating accurate and actionable reporting.
Modernizing
the platform
We overhauled the platform by switching to a Python-based microservices/serverless architecture, enhancing its responsiveness, appearance, and overall functionality while ensuring GDPR compliance.
Redesigning background data processing
Our team developed the Retention Processor to manage consent messages and enforce data retention policies, ensuring compliance with GDPR and offering flexible data management options.
Enhancing user experience & performance
Significant updates were added to workflow management tools, self-service portals, and widgets to improve their functionality and usability. We also integrated Amazon Alexa to simplify form completion through voice search.
Real-time reporting implementation
To replace error-prone nightly data dumps, we designed a real-time reporting solution, which improved reporting accuracy and provided complex, reliable data dashboards.
Discover how STX Next can transform your platforms and drive efficiency.
By addressing critical business challenges through innovative solutions and dedicated support, STX Next empowered Granicus to offer comprehensive citizen services and build stronger relationships between governments and residents.
The data mapping tool enabled accurate and actionable reporting, enhancing decision-making and improving service delivery.
Modernizing the technological foundation allowed Granicus to achieve a scalable, compliant, and future-proof platform.
UI and UX enhancements made the platform more user-friendly, reducing load times and improving overall functionality for users.
Real-time reporting optimized through Amazon Redshift and Kinesis Firehose significantly reduced delays in generating insights, enhancing operational efficiency.
With modular architecture and cutting-edge technology, Granicus is well-positioned to develop new functionalities and maintain the platform with ease.
Schedule a call with our experts to discover the benefits of partnering with STX Next.
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